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Student support Services



The Office of Student Services of Our Lady of the Lake College, in collaboration with other administrative and support services, is committed to providing a holistic approach to personal, career and academic counseling for students from diverse backgrounds. The staff recognizes and is responsive to individual student needs, and promotes academic achievement and student learning. A variety of programs and services is offered to assist students in attaining their educational goals.

In accordance with the mission established by the Franciscan Missionaries of Our Lady (FMOL), the students served by this office are respected and treated in concert with the ideals and values of the FMOL. Personnel in Student Services are dedicated to promoting the self-advocacy of students and are committed to promoting positive student life at Our Lady of the Lake College.

Student-centered areas within Student Services include counseling and student development. The offices are located at 5421 Didesse, Suite A, Baton Rouge, LA 70808. The main office number is (225) 490-1620.

Information below, presented alphabetically, includes a wide range of resources and services available to OLOLC students.

Academic Advising

The purpose of academic advising is to provide assistance to students planning academic endeavors and exploring career goals and options. Academic advisors recognize the individuality of each student and facilitate the achievement of each student's full potential by guiding the selection of curriculum and courses, the scheduling of classes, the exploration of educational opportunities and career goals, and by identifying resources to provide academic and financial assistance.

When a student is accepted for admission, s/he is assigned a faculty advisor. The student is encouraged to seek the advisor's assistance as needed in planning a program of study, then selecting and scheduling classes.

Each student is responsible for

  • seeking academic advising;
  • knowing and complying with Our Lady of the Lake College policies and procedures;
  • knowing the requirements of his or her chosen degree or certificate program; and
  • taking courses in the proper sequence to ensure orderly and timely progress toward his or her educational goals.

Bookstore – (Chimes Medical Bookstore)

Students may obtain textbooks, workbooks, study guides and other required and optional materials from Chimes Medical Bookstore located on the College’s campus.

The bookstore is located at 5421 Didesse, Suite B. Baton Rouge, LA 70808. For convenience, the Bookstore operates with flexible hours during the first weeks of each semester. During the remainder of the semester, operating hours are Monday-Thursday 10:00 a.m.-5:00 p.m. and Friday 10:00 a.m.-3:00 p.m. The average cost of textbooks for a full-time student is $250-$400 per semester.

The Bookstore Uniform and Supply Return Policy is administered as follows:

  • Original receipt is required.
  • Items must be in new condition.
  • Original Chimes Medical Bookstore tag or sticker must still be on the item.
  • For uniforms and supplement books, refunds or exchanges must be made within 10 days from the date on the original receipt.

Textbooks purchased for the current semester may be returned for refunds according to the following schedule:

  • During the first week of classes (with receipt) students may be eligible for a 100% refund. The return and refund schedule will be attached to the receipt and posted in the College bookstore.

Campus Sexual Harassment Policy

Sexual threats, inappropriate comments or physical touches of a sexual nature are clear examples of sexually harassing actions and are not permitted at Our Lady of the Lake College.

Title IX of the Education Amendment of 1972 prohibits discrimination on the basis of sex in education programs and activities receiving federal financial assistance. Sexual harassment of students can be a form of discrimination prohibited by Title IX. The following types of conduct constitute sexual harassment.

  1. Quid Pro Quo Harassment: A school employee bases an educational decision on a student's submission to unwelcome sexual advances, requests for sexual favors or other physical conduct of a sexual nature. Quid Pro Quo Harassment is unlawful whether the student resists and suffers the threatened harm or submits and thus avoids the threatened harm.
  2. Hostile Environment Sexual Harassment: Sexually-harassing conduct can include unwelcome sexual advances, requests for sexual favors and other verbal, nonverbal or physical conduct of a sexual nature by an employee, another student or a third party. This conduct would be sufficiently severe, persistent or pervasive enough to create a hostile or abusive educational environment or to limit a student's ability to participate in or benefit from an educational program or activity.

The Executive Vice President for Academic and Student Affairs (EVPASA) of the College is the Title IX coordinator who shall ensure that sexually harassing behavior will be dealt with immediately and in full accordance with established disciplinary procedures. In the event of an incident that appears to constitute sexual harassment, a complaint must be filed directly with the EVPASA. A faculty member, staff member or a fellow student may also file a complaint on behalf of a student who has experienced possible harassment. If the EVPASA is unavailable or inappropriate to contact, the written complaint may be submitted to the College’s President. The procedures for preparing and submitting a complaint are found in the Student Handbook.

Counseling Services – Personal, Career and Academic Coaching

Personnel in the Center Counseling Services, in concert with faculty, administration and staff, accept each student as an individual of worth, possessing dignity, free will and the potential for personal and professional growth. The mission of the counseling staff is to provide quality academic, career and personal counseling, as well as disability services.

Students are encouraged to seek counseling through the Counseling Services Center of the Office of Student Services. Staff offer students personal, academic and career counseling; crisis intervention; and career assessment. Appointments may be arranged by contacting (225) 768-1713. All services are free to students.

Our Lady of the Lake Regional Medical Center offers free to students a 24-hour Crisis-Oriented Evaluation Service (COPE). The COPE service phone line is (225) 765-8900.

Career Center

The Career Center offers assistance with career interest inventories, career decision making, interviewing skills, workshops, information sessions, resume writing, job search and job placement. Center staff assist students who are not accepted into a clinical program find another clinical program that would meet the needs of their individual needs. The Career Center also provides job fairs each semester to help students' research future employment opportunities. A career counselor may be reached at (225) 768-0813 or at 5421 Didesse, Suite A, Baton Rouge, LA  70808.

Academic Coaching

Student Support Services offers a variety of programs and services designed to assist students in achieving their educational goals. The Center offers workshops and information sessions that promote the development of skills in reading, note taking, test taking, as well as individual and group study. The Center also provides assessment and intervention strategies for those students who require reading remediation. The Academic Counseling Center also maintains the Tutor Lab, which offers individual and group tutoring sessions in most core curriculum courses. Academic Counselors may be contacted at (225) 768-1724, (225) 768-1774 or 5421 Didesse, Suite A, Baton Rouge, LA 70808.

Housing

OLOLC is a commuter institution, without student residence halls. Students are responsible for securing their own living accommodations. Many apartment complexes are located in areas convenient to the College and to learning facilities in New Orleans.

Parking

Everyone who parks on campus must have a College-issued parking permit. New students are issued parking permits at student orientation or from the Admissions Office. The permit is a hang-tag, which must be displayed on the rear view mirror of each vehicle.

Parking maps are available from the receptionist in the Administration Building, as well as in the center of the Campus Safety and Security Booklet. Please note that it is unacceptable for students to park in the hospital or clinic lots, as this prevents patients and visitors from parking near medical facilities.

Vehicles must be parked within yellow designated parking lines according to city ordinances. Campus security officers will enforce parking regulations. Baton Rouge police will issue tickets for parking violations on campus as they would in any other area of the city. Cars may be booted or towed, at the owner’s expense, if parked in restricted areas.

Spiritual Life

Religious understanding is essential in promoting the spiritual and psychosocial needs of persons of all faiths. Students may consult the OLOLRMC chaplain regarding religious and ethical issues. Daily masses are held in the Our Lady of the Lake Regional Medical Center Chapel at 11:30 a.m. Monday-Friday and 8 a.m. Saturday and Sunday. The Chapel is located on the first floor of the Medical Center and is open daily from 7:00 a.m. until 6:00 p.m. All students are welcome to attend services and/or visit the Chapel for meditation and prayer. All students are welcome to visit the College’s Reflection Room, located at 5421 Didesse, Suite A.

The College sponsors quarterly College Masses throughout the academic year specifically for students, faculty, staff, administrators, alumni and the Franciscan Missionaries of Our Lady. The College also sponsors weekly Lenten reflections during the Lenten season.

Student Development

A variety of programs are offered for the intellectual enrichment of campus life. Our Lady of the Lake College offers the following student development programs: First Time College Student and Transfer Student Orientation,  Academic Seminar course, Student Government Association, Student Organizations, Student Services Advisory Board, Leadership Program, Career Fair, Service Learning, Peer Tutoring and Mentoring. Visiting scholars, joint faculty/student seminars, guest lectures and video programs also offer diversity to the student experience.

Students with Disabilities

Our Lady of the Lake College complies with the 1973 Rehabilitation Act, Section 504, and the 1990 Americans with Disabilities Act (ADA) to ensure equal opportunity for qualified individuals with disabilities.

ADA Definition of Disability
The Americans with Disabilities Act (ADA) has a three-part definition of disability. Under ADA, an individual with a disability is a person who: (1) has a physical or mental impairment that substantially limits one or more major life activities; or (2) has a record of such impairment; or (3) is regarded as having such an impairment.

Reasonable accommodations will be made for qualified students with disabilities unless they impose an undue hardship on the College. Accommodation(s) requests may be made by contacting the Office of Student Services at (225) 490-1620 and scheduling an appointment with the Student Development Specialist. Student Services is located at 5421 Didesse, Suite A, Baton Rouge, LA 70808.

Student Organizations

In addition to the regular schedule of the academic curriculum, there is a program of co-curricular activities on the campus. Campus organizations are managed by students, under faculty and administration guidance, and offer ample opportunities for growth in character, citizenship and leadership.

The Student Government Association (SGA) provides a form of representative self-government to all students enrolled in the College. Through this organization, rules and regulations are formulated and carried out, and plans for student activities are made and implemented. In order for the SGA to successfully meet the needs of the student body, students are encouraged and expected to attend meetings and participate in the activities of the SGA. The SGA of Our Lady of the Lake College is a program in which every student is provided the opportunity to participate. The SGA office is located at 5421 Didesse, Suite B, Baton Rouge, LA 70808. For more information, students are encouraged to e-mail SGA@ololcollege.edu or call (225) 768-0800.

The College’s website (www.ololcollege.edu) describes the following student organizations:

  • American College of Healthcare Executives
  • American Future Forensic Scientist Organization
  • Beta Sigma Mu (Human Medicine)
  • Franciscan Student Fellowship
  • Clinical Laboratory Sciences Association
  • Professional Fraternity of Phi Theta Alpha for Physical Therapy Assisting Students
  • Practical Nurse Association
  • Beta Epsilon Fraternity of Radiologic Technology Students
  • Student Association of Respiratory Therapists
  • Student Association of Surgical Technologists
  • Student Nurse Association

All Students are encouraged to participate in professional organizations appropriate to their chosen discipline.  Many of these organizations provide student memberships.

Transportation

Degree and certificate programs in health care require clinical laboratory experiences in a variety of health care agencies within the Greater Baton Rouge and New Orleans areas.  Students are responsible for providing their own transportation to these learning experiences.